Deciding Against Advice
People can absorb being overruled. What they cannot absorb is a stated reason that is not the real one, because they will check it against what…
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People can absorb being overruled. What they cannot absorb is a stated reason that is not the real one, because they will check it against what…
Read →Three legitimate modes for reaching a decision. The damage comes not from choosing the wrong one but from running one while appearing to run another.
Read →Most organizations have never written down who decides what. The map exists anyway, assembled informally from habit and precedent, and it is discovered only when it…
Read →Waiting is the only decision an organization can make without anyone being accountable for it. That, rather than caution, is why so much of it happens.
Read →How much process a decision deserves should be set by how hard it is to undo, not by how large it looks. Size is visible, reversibility…
Read →Choosing, deciding, and committing are three separate acts. Most organizations perform the first, believe they have done all three, and then wonder why the matter keeps…
Read →A quarterly ninety-minute session for scoring your own past decisions against what actually happened. The instrument that converts a decision record into calibration.
Read →Awareness of a reasoning trap does almost nothing to prevent it. Every countermeasure that works operates on the procedure or the order of information, never on…
Read →Deference is not an escape from a decision. It is a decision about whose judgment is better here, and you remain accountable for making it well.
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