Saying No
A soft no is heard as a maybe, and a maybe invites the case to be made again. The kindest version is the one that closes…
Read →News & articles
Stories of Idaho leadership.
Leader profiles, participant spotlights, leadership lessons, and updates from across the Idaho Leaders network.
Receiving Feedback Without Punishing the Giver
Your first two seconds determine whether you ever hear anything again. Nobody will tell you that you reacted badly, which is why the supply of honest…
Read →Giving Feedback That Changes Behaviour
Feedback and evaluation are different instruments delivered in the same words. Merged, the person defends their standing instead of hearing the correction, and nothing changes.
Read →The Four Sentences
Observation, effect, question, ask. The preamble everyone reaches for makes the conversation worse, because it tells the other person something difficult is coming and delays their…
Read →The Conversation You Are Avoiding
Delay does not hold the situation still. The cost accrues to other people while the leader waits for a version of the conversation that will be…
Read →Reading a Public Meeting
Public meetings are the most instructive communication training available in Idaho, and attending one costs nothing. Six things to watch for, and what each one teaches.
Read →Talking to a Reporter
A reporter is neither an adversary nor an ally. They have a job, the terms of the conversation must be agreed before it starts, and everything…
Read →The All-Hands
Most all-hands meetings transmit nothing and cost a great deal. The format is justified only when everyone needs to hear the same thing at the same…
Read →Hostile Questions
Answer the legitimate question inside the hostile one and decline the frame it arrived in. Arguing with the premise is the trap, and the room is…
Read →