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What You Tolerate

The standard is set by the worst permitted behaviour. Exceptions, the productive violator, and the gap between stated values and promotion decisions.

  1. 01

    What Leaders Model Without Noticing

    Your ordinary conduct is the ceiling. Not the deliberate example you intend to set, but the unconsidered behaviours you would not list if asked what you were teaching.

  2. 02

    The Exception That Becomes the Rule

    Every exception is reasonable in isolation and the aggregate is a standard that applies unless there is a reason. There is always a reason, and the people best at constructing them get the most…

  3. 03

    Culture Is What You Tolerate

    The standard is the worst behaviour permitted to pass, not the best behaviour praised. Everything above that line is aspiration, and the organization located the line some time ago.