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Leading Change

Sequencing, the early win and its trap, who must be persuaded first, and encoding a change so it does not revert.

  1. 01

    The Change Sequence Plan

    One page: order, owners, checkpoints, and the conditions under which you stop. Written before the announcement, because the reversal criteria have to be set by somebody with no stake in the answer.

  2. 02

    Making It Stick

    A change survives only once it is encoded into hiring, promotion, budget, and calendar. Until then it depends on the leader's continued attention, and that attention is a finite resource.

  3. 03

    Communicating Change Over Months

    The launch reaches almost nobody. What carries a change is a cadence of small, unremarkable references sustained past the point where the leader has become bored of the subject.

  4. 04

    Who Must Be Persuaded First

    A small number of people function as evidence for everybody else. Identifying them is a matter of who is watched rather than who holds a title, and the two overlap less than expected.

  5. 05

    The Early Win and Its Trap

    An early result buys the credibility to attempt the difficult thing. It becomes a trap when the pursuit of demonstrable progress starts selecting which problems the organization works on.

  6. 06

    Sequencing

    The same set of changes succeeds or fails depending on the order. Sequence determines who has to move before the evidence arrives, and that is the whole difficulty.